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Parola illustrata

Paola Pezzotta - Gussago (BS)

p.iva   04598880989

mail: parolaillustrata@gmail.com

 

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General conditions of purchase

 

General informations

This website is operated by Paola Pezzotta - Parola Illustrata. Paola Pezzotta - Parola Illustrata makes this website available, together with all the information, tools and services contained therein, provided that you, as a user, fully accept all terms, conditions, information and warnings present here. By accessing our site and/or making purchases through our site, you will engage in our 'Service' and automatically agree to be bound by the following terms and conditions ('Terms and Conditions of Service', 'Terms'), which also include terms, conditions and additional information mentioned in this document and/or accessible via hyperlinks. These Terms and Conditions of Service apply to all users of the site, including, without limitation, visitors, vendors, customers, merchants, and posters of comments and other content. Please read these Terms and Conditions of Service carefully before accessing or using our website. By accessing or using any part of the site, you automatically agree to be bound by these Terms and Conditions of Service. If you do not fully accept the terms and conditions of this agreement, you may not access the website or use its services. In the event that these Terms and Conditions of Service are considered an offer, acceptance is limited exclusively to the Terms themselves. Any new features and tools added to the store in the future shall also be subject to the Terms and Conditions of Service. You can review the most current version of the Terms and Conditions of Service at any time by visiting this page. We reserve the right to update, change or replace any part of the Terms and Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any such changes will be considered acceptance of those changes.

 

Terms and Conditions of this Store

By accepting these Terms and Conditions of Service, you confirm that you are at least the legal age required in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have the authority to allow the use of this website by any minor under your responsibility. You may not use our products for any illegal or unauthorized purpose, and in using the Service, you must comply with all applicable laws in your country, including but not limited to copyright regulations. You may not spread worms, viruses or any other type of harmful code. A violation of any provision of the Terms will result in immediate termination of your right to use the Services.

 

Shipping

Typically, your purchases made on this site are delivered to the recipient within an estimated time period of 7 business days from placing the order. This period includes the time it takes to prepare your order at our warehouse, which generally takes 3 business days, and the actual time required for shipping by our couriers, which usually takes 4 business days in most locations Italian. Please note that in exceptional circumstances, shipping may be delayed due to force majeure, such as adverse weather events or strikes. Shipping costs can be consulted in this table: Shipping zone    Cart price    Cart weight    Shipping cost Italy    0.00 EUR - 69.00 EUR    -    express: 7.00 EUR Italy    0.00 EUR - 69.00 EUR    -    hand collection: 0.00 EUR Italy    > 69.00 EUR    -    free: 0.00 EUR Austria, Croatia, Finland, France, Germany, Greece, Hungary, Norway, Poland, Romania, Slovenia, Spain, Sweden, Switzerland    0.00 EUR - 89.00 EUR    -    express: 18.00 EUR Austria, Croatia, Finland, France, Germany, Greece, Hungary, Norway, Poland, Romania, Slovenia, Spain, Sweden, Switzerland    > 89.00 EUR    -    free: 0.00 EUR

 

Returns and Refunds

Your satisfaction is of fundamental importance to us, and for this reason, if you are not completely satisfied with your purchase, don't worry: you have a period of 15 working days from the date of receipt of your order to request a return. We recommend that you contact our Customer Service at the email address paroleillustrata@gmail.com so that you can benefit from the assistance of our team during the return process. 

We are here to help you! 

 

Return Policy 

To start the returns process, you will need to return the products you purchased to our warehouse. Here is the address for shipping returns: Via sale 93 - 25064 Gussago (BS) ITALY To guarantee acceptance of the return, it is essential that the products are shipped in the original packaging and in intact condition. In the case of cosmetic products, they must be returned without any use and in the original or equivalent packaging. 

 

Refund method 

Once our warehouse has confirmed receipt of the return, we will refund the order amount. However, return shipping costs will be borne by the customer. The refund will be made using the following payment method: Bank transfer

 

Conditions of Sale

We remind you that by accessing the site or making purchases in our shop area, you automatically accept these contractual conditions of sale. We therefore recommend that you read them carefully before proceeding.


 1 General elements of the contract

 

1.1 These General Conditions of Sale ('General Conditions') regulate the methods and conditions of sale of our products (hereinafter referred to as 'Products') by Paola Pezzotta - Illustrated Word via sale 93 Gussago bs IT VAT number: 04598880989 >Companies register registration number: Registration in the business register of: and establish the conditions for the use of our e-commerce portal on this website. Products purchased on this Site will be shipped via an express courier service ('Carrier'). These Conditions of Sale govern exclusively the offer, presentation and acceptance of purchase orders for the Products between users of the Site and Paola Pezzotta - Parola Illustrata.

 

 

1.2 The sale of the Products is intended exclusively for consumers, as defined by the Consumer Code (Legislative Decree no. 206/2005, 'Consumer Code'), and by 'consumer' we mean 'the natural person who acts for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity possibly carried out' (hereinafter referred to as 'Customers'). Paola Pezzotta - Parola Illustrata reserves the right not to accept orders from parties other than 'consumers'.

 

1.3 Use of the Site requires the Customer to register in the reserved area. During registration, the following data will be requested: name, surname, email address, as well as the choice of a username and password, which will be used to access the personal area. By registering, the Customer guarantees the accuracy and truthfulness of the personal data requested for registration, the processing of which is governed by the Site's Privacy Policy. The Customer is required to keep the data updated if necessary and to ensure safekeeping. diligently with your username and password, recognizing that communication or use by third parties of such authentication data is not permitted and could result in your liability for use that does not comply with these instructions.

 

1.4 Paola Pezzotta - Parola Illustrata reserves the right to modify these General Conditions without notice. Such changes will come into force from the date of their publication on the Site. Purchase orders placed before the publication of the changes will be governed by the General Conditions in force at the time of conclusion of the sales contract.

 

1.5 Article 8 of these General Conditions, relating to the right of withdrawal, will be applied only if the Customer falls within the definition of 'consumer' pursuant to Article 3, paragraph 1, letter a) of the Consumer Code ('the person person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out').

 

1.6 Paola Pezzotta - Parola Illustrata and the Customer explicitly agree that the selection of the check marks and the clicking on the 'Complete order' button on this Site will constitute a valid electronic signature for the conclusion of the sales contract, in accordance with the relevant clauses of these Conditions General. It is underlined that these General Conditions, also accessible through a visible section accessible from the homepage of the Site, also constitute the contract for the use of the Site, accepted through the conclusive use of the same.
 

Limitation of liability and license to use the Site

 

2.1 The Site is provided by Paola Pezzotta - Parola Illustrata 'as it is' and 'when available'. Paola Pezzotta - Parola Illustrata makes no guarantees, explicit or implicit, on the functionality of this Site and/or on the contents, materials, information or products included in the Site. Furthermore, access to the Site may occasionally be suspended or temporarily limited to allow for work maintenance, repair or upgrade with new services and products. Paola Pezzotta - Parola Illustrata undertakes to reduce the frequency and duration of such suspensions and limitations to a minimum. 

 

2.2 Despite periodic checks of the Site, Paola Pezzotta - Parola Illustrata cannot guarantee that the Site itself, its servers or the e-mails sent are free of viruses or other components potentially harmful to the user's or Customer's computer. By visiting this Site, the Customer agrees to do so at his own risk. Despite periodic checking of the contents of the web pages connected to the Site or accessible via the Site, Paola Pezzotta - Parola Illustrata assumes no responsibility for the contents of such pages. 

 

2.3 Paola Pezzotta - Parola Illustrata cannot be held responsible for any type of damage resulting from the use of this Site. 

 

2.4 Paola Pezzotta - Parola Illustrata grants limited and personal access to this Site and does not allow downloading or modification, even partial, without prior written consent. This license does not include the use of the contents of this Site for commercial purposes, in particular the product catalog, descriptions and other materials. You may not use the information on this Site for the benefit of other retailers, nor use any data mining systems, robots or software that allows the downloading and/or extraction of content from our pages. You may not embed our pages within frames so that other trademarks may be associated with ours. The publication of the contents of this Site is intended exclusively for the purchase of the Products present therein.

 

3. Prices, Availability and Characteristics of the Products

 

3.1 Unless otherwise stated, all published product prices include VAT. The prices of the Products published on the Site are subject to change and replace previous ones, provided that the Products are actually available.

 

3.2 Any special offers and conditions advertised are valid until the expiry date indicated on the site or while stocks last, and in any case are subject to the actual availability of the corresponding products.

 

4. Intellectual and Industrial Property

 

4.1The Site, together with all trademarks and distinctive signs used by Paola Pezzotta - Parola Illustrata in relation to the sale of products, is protected by applicable intellectual and industrial property rights. Any form of reproduction, communication, distribution, publication, alteration or transformation of the contents of the site, of the trademarks and distinctive signs used by Paola Pezzotta - Parola Illustrata, regardless of form and purpose, is prohibited without prior authorization.

 

4.2 Paola Pezzotta - Parola Illustrata declines any responsibility regarding the trademarks and other distinctive signs present on the products marketed on the site. The Customer does not acquire any rights to these trademarks and distinctive signs following the conclusion of the sales contract.

 

5. Confirmation of Orders. Delivery of Products, Delays and Risks of Loss of Products 

 

5.1 Paola Pezzotta - Parola Illustrata sells and ships the products available on the site to the territories indicated in the Shipping Cost Table. The purchased Product, together with the relevant tax documentation, will be delivered by courier to the address specified by the Customer when sending the online purchase order. Delivery will take place within a maximum of 30 days from the conclusion of the contract, in accordance with the art. 61 of the Consumer Code. 

 

5.2 Paola Pezzotta - Parola Illustrata reserves the right to cancel any orders that it does not deem reliable or reliable. PO Boxes are not considered valid addresses for delivery. 

 

5.3 Paola Pezzotta - Parola Illustrata will not be responsible for any delays or failures to fulfill the obligations set out in these General Conditions if such delays or failures are due to causes of force majeure or events beyond its control.

 

5.4 The parties agree on the following methods to place an order and complete the purchase: Consultation and verification of the product characteristics as described on the site and in the product sheet. Selection of the product or products and the desired quantity. Inserting products into the cart by clicking on 'Add to cart'. Filling out the order form. Before sending the order via the 'Confirm Order' button, the Customer will be informed that sending the order entails the obligation to pay the indicated price. Furthermore, the Customer will be invited to carefully read these General Conditions of Sale, including the information on the right of withdrawal and the Privacy Policy of Paola Pezzotta - Parola Illustrata. A summary of the main characteristics of the products ordered, the total price, shipping costs and all other costs, as well as the payment and delivery methods will be provided. Before sending the order, the Customer will be given the opportunity to make any changes to the data entered and to the order itself. The order can be viewed in the 'My orders' section of the personal area. By sending the order form, the Customer confirms that he has read and accepted these General Conditions of Sale, including the conditions of use of the site and the privacy policy. In the case of payment via PayPal, the Customer will follow the instructions provided for payment. After sending the order, the Customer will receive a receipt of the purchase order via email, containing the General Conditions of Sale in PDF format, including the information on the right of withdrawal and all the information already provided in the summary of the commercial conditions and contractual before purchase. Payment of the price and charges specified in the order summary will follow the instructions received.

 

5.5 Except as provided for the receipt of the order within thirty days of placing it, delivery times are indicative. Telephone notice from the Carrier is not required. In the event of the Customer's absence, a second delivery attempt will be made or a telephone contact will be made by the Carrier to arrange a redelivery within the following 24 hours. In the event of a negative redelivery, the Carrier will try to contact the Customer to resolve the causes of the non-delivery. If the second attempt also fails, the order will be considered canceled due to the impossibility of delivery, and Paola Pezzotta - Parola Illustrata will inform the Customer via email and refund the amount already paid.

 

5.6 If Paola Pezzotta - Parola Illustrata is unable to deliver the products ordered due to their unavailability, even temporary, it will promptly communicate this to the Customer via email. Any amount paid by the Customer will be refunded without undue delay.

 

5.7 The sales contract is considered concluded when Paola Pezzotta - Parola Illustrata receives payment for the price of the products or receives notification from the financial intermediary that the payment has been correctly executed.

 

5.8 Paola Pezzotta - Parola Illustrata will initiate the execution of the sales contract at the time of shipment of the products, informing the Customer accordingly.

 

6. Payment Methods

 

6.1 Payment of the price of the products will be made by the Customer in accordance with the instructions received from the financial intermediary indicated in the order receipt. Payment plans in installments will not be granted to the Customer. In the event that the payment is not made successfully, Paola Pezzotta - Parola Illustrata will not proceed with the shipment of the products.

 

6.2 Paola Pezzotta - Parola Illustrata reserves the right to suspend delivery of the products in the event of non-compliance, even partial, by the Customer with respect to the agreed payment terms, without incurring any liability for any damages.

 

6.3 The tax documentation relating to the products ordered will be issued by Paola Pezzotta - Parola Illustrata at the time of shipment of the products to the Customer.

 

Guarantees and returns

 

7.1 For Customers who are consumers, the products are covered by the legal guarantee for defects of conformity pursuant to articles 128 - 135 of the Consumer Code. Pursuant to article 129 of the Consumer Code, it is specified that “… it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist:

a) are suitable for the use for which goods of the same type are usually used;

b) conform to the description made by the Carrier and possess the qualities of the goods that the Carrier presented to the consumer as a sample or model;

c) present the usual quality and performance of goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, the public declarations on the specific characteristics of the goods made in this regard by the Carrier, the manufacturer or his agent or representative, in particular in advertising or on labelling; d) are also suitable for the particular use desired by the consumer and which was brought to the attention of the Carrier by the latter at the time of conclusion of the contract and which the Carrier also accepted for conclusive facts.

3. There is no lack of conformity if, at the time of the conclusion of the contract, the consumer was aware of the defect and could not ignore it with ordinary diligence or if the lack of conformity derives from instructions or materials provided by the consumer. 4. The Carrier is not bound by the public declarations referred to in paragraph 2, letter c), when, alternatively, it demonstrates that: a) was not aware of the declaration and could not have known about it with ordinary diligence; b) the declaration has been adequately corrected by the time of conclusion of the contract so as to be knowable by the consumer; c) the decision to purchase the consumer good was not influenced by the declaration.

5. The lack of conformity resulting from the imperfect installation of the consumer good is equated to the lack of conformity of the good when the installation is included in the sales contract and was carried out by the Carrier or under its responsibility. This equivalence also applies in the event that the product, designed to be installed by the consumer, is installed incorrectly by the consumer due to a lack of installation instructions".

 

7.2 Further conventional guarantees provided by the manufacturer are described in the documentation included in the Product packaging or indicated on the Site.

7.3 The legal guarantee in favor of the consumer customer covers defects of conformity existing at the time of delivery of the Product and which appear within two years of delivery. The Customer must report the lack of conformity within two months of its discovery, otherwise the right to the guarantee will be forfeited. Action to enforce defects is barred within twenty-six months of delivery of the Product. In the event of a lack of conformity, the Customer has the right to free repair or replacement of the Product, or to an adequate reduction in the price, or to termination of the contract, as provided for by the art. 130 of the Consumer Code.

7.4 Within two months of discovering the defect and in any case no later than twenty-six months from receipt of the Product, the Customer must send a communication via the contact form available at the address paroleillustrata.it/contatti. Once the communication has been received, Paola Pezzotta - Parola Illustrata will contact the Customer to provide instructions for returning the Product and the shipping methods via a courier paid by Paola Pezzotta - Parola Illustrata.

7.5 The Product must be returned by the Customer preferably in its original packaging and complete with all its components, together with the sales receipt issued by Paola Pezzotta - Parola Illustrata. After having verified the returned Product, Paola Pezzotta - Parola Illustrata will proceed with the repair or replacement, and will subsequently send the Product to the Customer, unless article 130 of the Consumer Code applies.

7.6 If, after the intervention of Paola Pezzotta - Parola Illustrata, it is verified that the reported defect does not fall within the definition of lack of conformity pursuant to articles 128 and following of the Consumer Code, the Customer will be charged for the costs of verification and restoration , as well as transport costs, if supported by Paola Pezzotta - Parola Illustrata.

 

8. Rights of withdrawal

8.1 In accordance with the Consumer Code, the Customer, as a 'consumer', has the right to withdraw from the purchase without incurring penalties and without having to specify a reason. To validly exercise the right of withdrawal, the Customer must follow the following conditions and methods: You must send a communication using the appropriate online form available at the address paroleillustrata.it/contatti, within 14 working days of receiving the purchased Products. The return of the Products subject to withdrawal must be carried out at the Customer's care and expense, via a Carrier of his choice, directly to the registered office of Paola Pezzotta - Parola Illustrata without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw from the sales contract. Paola Pezzotta - Parola Illustrata will not accept returns with cash on delivery. The withdrawal can also be applied only to individual products covered by a single sales contract. However, the Customer cannot exercise the withdrawal only on a part of a single product purchased. All Products for which the Customer has exercised the right of withdrawal must be intact and in their original packaging, complete in all its parts, including packaging material, any seals applied, and any additional documentation, such as order, shipping documents and more.

8.2 Once the integrity of the returned Product has been verified, Paola Pezzotta - Parola Illustrata will proceed to refund the Customer the amount paid only for the Products subject to withdrawal within 14 days from the date on which it was informed of the Customer's decision to withdraw from the contract . The refund will be made via the same payment method used by the Customer for the initial transaction, unless the Customer has agreed otherwise.

8.3 The right of withdrawal cannot be exercised for audiovisual products or sealed computer software (including those attached to hardware), once they have been opened. Furthermore, the right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.

8.4 The right of withdrawal lapses in the event of substantial deterioration of the returned goods, for example: Lack of external packaging and/or original internal packaging. Absence of elements that make up the Product (accessories, cables, manuals, parts, etc.). Damage to the Product not due to transport. Anomalous state of conservation.

8.5 In case of forfeiture of the right of withdrawal or if the Customer totally or partially violates the provisions relating to withdrawal established in these General Conditions, the sales contract pursuant to the same General Conditions will remain valid and effective. Paola Pezzotta - Parola Illustrata will return the Products unduly returned by the Customer, charging the latter for the related shipping costs.

 

9. Cancellation or modification of orders

9.1 The purchase order cannot be modified once placed. However, it can be canceled in full if at the time of the modification or cancellation request, the shipment of the Product is still being prepared and the amount has not yet been charged. In this case, the Customer will not be charged any costs. The Customer can request cancellation of the order by contacting Paola Pezzotta - Parola Illustrata using the form available at the address Parolaillustrata.it/contatti.

9.2 If at the time of the request to modify or cancel the purchase order the Product has already been delivered to the Carrier or if the amount has been debited, the Customer must exercise the right of withdrawal in accordance with article 8 of these General Conditions.

 

10. Third party liability

10.1 Paola Pezzotta - Parola Illustrata is not responsible for the actions or performance of third parties who act as independent auxiliaries in the management or execution of payment transactions or any other operation related to the execution of contracts concluded through the Site.

 

11. Complaints

11.1 Any complaint from the Customer must be submitted using the online form available at the address Parolaillustrata.it/contatti.

 

12. Applicable law

12.1 The law applicable to the sale of the Products and the use of this Site is Italian law. The application of the 1980 Vienna Convention on the International Sale of Goods is expressly excluded.

 

13. Jurisdiction

13.1 Any dispute arising from these General Conditions or in relation to them will be regulated and interpreted in accordance with Italian legislation. The competent court for the resolution of such disputes will be the Court of Brescia.

13.2 For disputes between the Customer, pursuant to the Consumer Code, and Paola Pezzotta - Parola Illustrata, the competent court is that in which the Customer has his residence or domicile. In all other cases, the competent court is Brescia.

 

14. Processing of personal data

14.1 Paola Pezzotta - Parola Illustrata uses the personal data provided by the Customer to provide the services necessary for the functioning and use of the Site, in compliance with current legislation on the protection of personal data (EU Regulation 2016/679 on the protection of personal data ). For further information on how data is collected and processed, please refer to the Site's Privacy Policy available at: paroleillustrata.it/privacy-policy - paroleillustrata.it/cookie-policy.

 

15. Final provisions

15.1 The provisions of these General Conditions are applicable within the limits of national consumer protection legislation.

15.2 The mere tolerance or failure to contest on the part of Paola Pezzotta - Parola Illustrata any non-compliance by the Customer with respect to what is contained in the General Conditions cannot be interpreted as tacit acceptance of such non-compliances, nor as a desire to derogate from what was agreed between the parties . 15.3 The ineffectiveness and/or invalidity, total or partial, of one or more clauses of these General Conditions will not affect the effectiveness of the other clauses, which will remain fully valid and effective between the parties.

15.4 For anything not expressly provided for in these General Conditions, the laws in force at the time of the conclusion of the individual sales contracts will apply, to the extent that they are compatible. Information on Online Dispute Resolution in accordance with Article 14, Paragraph 1 of the Online Dispute Resolution (ODR) Regulation: The European Commission offers consumers the opportunity to resolve disputes online, in accordance with Article 14, Paragraph 1 of the Online Dispute Resolution (ODR) Regulation, through one of its dedicated platforms. This platform (http://ec.europa.eu/consumers/odr) serves as a hub where consumers can attempt to reach out-of-court settlements for disputes arising from online purchases and service contracts.

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